Posted on September 1, 2020 by Silvia Coulter
The best use of any sales coaching investment is with the individuals at the firm who are both interested in continuing to build their business development skills and who are already successful at business development. This includes rainmakers. In fact, rainmakers, with some framework and direction, may increase their book of business to even more significant levels.
This is not to say sales training, in general, is a waste—it certainly is beneficial at all levels since good selling skills include and focus on the client’s business and legal needs. This focus always leads to improved client service.
As we know, all top athletes have coaches. To stay at the top of one’s game means constantly tweaking what they already know and helping them to be even better, to reach out to new, sometimes unchartered territory, and to leverage their existing successes.
Before investing in rainmakers’ and account managers’ selling skills, consider this. A rainmaker is someone, by our definition, who has the skills to develop contacts into clients. An “account manager,” as we call it, is someone who may have inherited a client or who works with existing clients and is very good at helping to expand those relationships. There is a difference. And a good coach will help both these successful individuals. A rainmaker will, more often than not, show a significant increase in the business they develop. Keep in mind, it all takes time, and results usually show between twelve and twenty-four months.
Investing in the lawyers who are most likely to produce fast and strong results requires a focus on these selection considerations:
Focusing on selecting the right individuals for sales coaching will help ROI on the firm’s investment and the lawyers to succeed. In turn, a revenue uptick is almost assured after a year or two implementing the refined skills.
About the Author: Silvia Coulter is a Co-founding Principal of LawVision Group. Silvia Coulter is widely regarded as one of the legal industry’s most experienced business development and leadership consultants. Her experience includes working as a former strategic account executive and sales leader at a Fortune 50 company, a chief marketing, and business development officer at two global law firms, and consultant and facilitator to professional services firms across the globe. She was an Adjunct Professor at George Washington University’s College of Professional Studies in the Master’s in Law Firm Management program (2010-2019), a co-founder of the Legal Sales and Service Organization (www.legalsales.org), a Past Elected President of the Legal Marketing Association, and an elected Fellow of the College of Law Practice Management. She is a frequent speaker and facilitator at professional service firm retreats and legal industry meetings. Silvia is the co-author of three books: The Woman Lawyer’s Rainmaking Game, Rainmaking Advantage, and SAM-Legal: From Key Clients to Strategic Accounts (due out 2020). For more information, please contact Silvia L. Coulter at firstname.lastname@example.org or 617-697-4869.