Posted on May 18, 2020 by Silvia Coulter
Whether it’s COVID-19 or another current pressing issue that provides a firm’s lawyers with an opportunity to reach out to clients, be mindful to differentiate your firm from others who are delivering similar messaging. We see the need for firms to focus on this particularly in light of the fact that e-alerts, blogs, and other notifications are delivered to clients’ inboxes to the count of 50+ a week.
Posted on May 13, 2020 by J. David Harvey
How do you maintain relationships and provide value in a contactless environment? In a recent survey of Washington, D.C. area law firm marketing leaders, two areas stood out: client teams and industry-focused efforts. While these leaders expected a huge decrease in certain activities (like events and the number of pitches), they anticipate an increase in client teams and industry-focused activity. In fact, with the unprecedented and volatile market changes, now is a prime time to reinvigorate client teams and industry-focused efforts.
Posted on May 6, 2020 by Carla Landry
If there was ever a time to tackle the challenge of introducing a project management discipline into your firm, that oppportunity presents itself now, when normal management processes have been thrown into disarray and the entire staff is adjusting to work at home. If there was ever a time to do the things that are sure to make a significant difference to your bottom line, that opportunity presents itself now, in the face of all the financial uncertainty of the present moment. This article on Law Project Management is the second in a series focused on law practice technology.
Posted on April 29, 2020 by Susan Lambreth
As law firms have implemented their work-from-home (WFH) efforts, three segments of the legal professional groups have emerged. For brevity, we’ve called them: The Taxed, The Redeployables, and The Instructables. Each segment presents a unique challenge, requiring a customized approach that keeps the workforce feeling engaged and supported. A one-size-fits-all approach to these segments could not only damage morale, it could slow your recovery.
Posted on April 22, 2020 by Silvia Coulter and Steven Bell
Law firms have long employed a standard practice in predicting revenue: this year’s revenue + X%. That’s fine, as far as it goes, however, this approach provides only a limited view of all of the opportunities and all of the revenue potential in the firm’s pipeline. Traditional commercial businesses long have utilized a simple business tool, the weighted pipeline, to better drive and forecast revenue. Perhaps it’s time for law firms to evaluate this tool, as well. This article from the LawVision Group explains how to get started on the task.
Posted on February 26, 2020 by Silvia Coulter
With some exceptions, lawyers hate or at least dislike selling. And, they are generally not as good at it as a sales professional with a successful track record. Some firms are realizing the enormous benefits of hiring salespeople and building a sales team. While there may be some initial backlash against management for heading in this direction, strong sales professionals can quickly change partner thinking.
Posted on January 7, 2020 by Bill Lipner
Readers of The LAD know that “quality of service” is a hot button topic for me – because the quality-of-service (QOS or SERVQUAL ) a firm delivers is essential to its success – whether it’s a real estate practice that repeats the same process over and over, or a bespoke litigation firm that is confronted with a new set of variables with every matter.
QOS is a subset of a “Service Delivery System” (SDS) – the term I suggest using if you’re embarking on a study of the topic. This article discusses a useful service delivery framework which divides service into Service Culture, Employee Engagement, Service Quality, and Customer Experience. I am focusing on Service Quality which seeks to define how quality is defined, delivered, and measured. This is an interesting article on The Impact of Service Delivery System Effectiveness on Service Quality. If you want the real research on the topic – start with this Wiki article on ServQual. The wiki mentions 3 researchers in the area of Quality of Service whose teachings are worth exploring if you wish to become an expert on the topic.
Posted on January 5, 2020 by
To know where we’re going first we must know where we have been. So here is our list of the ten most popular stories that appeared in Legal Administrator in 2019 -- a mix of practical and professional advice that should help you prepare for another year that promises to bring even more momentous market change.
Posted on December 24, 2019 by Bill Lipner
We’re on the eve of a new decade – and I’m truly excited to welcome it to our world. I am excited about the changes we can expect to see in the next 10 years that will touch every aspect of our lives. The impact on business – and in particular – the business of law – will be far ranging. Old practice areas will die while new practice areas will be birthed to grow into essential practices in the firm of the future.
Humans will harness information as a tool like never before – the importance of which can be compared to the first stone hammer fashioned by early man. The distance between us – client and attorney, parent and child, partners or spouse – will shrink to zero as new technologies make new kinds of connections possible – transforming “social media” into “human media”.
I am not a professional prognosticator although I have been known to procrastinate. However, I am an observer of trends and see several which are evolving to form a new horizon for us all. Without further ado – these trends are discussed below.
Posted on December 5, 2019 by Joseph Lamport
In the first part of this series, I wrote about how the platform business model is one of the defining features of our current state of technological and economic development, evident in such business success stories as Uber and Airbnb. A platform business is one that creates value by facilitating exchanges, of either information, good or services, among otherwise independent groups and individuals via the platform it creates. I also explained how the platform business model is of growing importance in the legal market, not so much for connecting lawyers to clients but as a means of more effectively connecting the lawyers within a firm and thereby enabling a much more efficient and far more integrated work-flow.
In this second part of the series I’m going to take a closer look at Zola Suite, part of the new generation of cloud-based law practice platforms now available on the market. Zola Suite formally launched in 2015, after a few years in development, but in fairly short order it has emerged as a market leading solution for mid-sized and larger law firms. This positions Zola in notable contrast to its better-known cloud-based provider, Clio, which has attracted a large number of solos and small firm clients to its platform.
Posted on November 21, 2019 by Bill Lipner
The responsibilities of my first job as legal administrator was that of Human Resources. Creating an employee handbooks, looking after insurance benefits and claims, time and attendance and similar tasks were the bread and butter of the position. Along the way, I moved this 12-attorney firm from Lanier stand-along word processors to Kaypro Computers running WordPerfect. All very tactical work. My second job as an administrator was similar in nature, although I was elevated to preparing bi-monthly meeting books for the partners meetings. And I organized the food and drink for the Friday afternoon client-social-hour. Those were the days.
Welcome to the Legal Administrator Micro-site. This site is less news, and more opinion or discussion. You are invited to send in articles or suggestions for articles. The site is here to spur discussion and perhaps – if we’re doing our jobs – new insights.
But I digress.
I marvel at how the arc of time has transformed the job of legal administrator – no matter what size firm. I am firmly convinced that the “business of law” is in a transition: we’re in the “industrialization’ of the business of law, moving from guild to business process and business practice. And along the way these things are happening:
Posted on November 12, 2019 by Joseph Lamport
In the past, law firms were held together primarily by their partnership agreements, which laid out the rules for how firm-wide decisions got made and how the spoils of collective labor would be divvied up. Law firms of the future – whether they are organized as partnerships, LLCs or some other alternative business structure – will most certainly be far more dependent on whatever practice platform they choose to adopt. It will be the practice platform, much more than the partnership agreement, that provides the insight, controls and coherence that holds the firm together.
Posted on October 15, 2019 by Joseph Lamport
Parsons Behle Lab has embarked on an ambitious tech development effort, which represents a striking departure from the way most law firms have approached similar innovation and tech development initiatives. They are in the process of building a new type of law practice platform, which is open for other law firms and lawyers to use, and which enables participating firms to expand the services they offer to their own clients. It's a platform that seems laden with opportunity for all those who choose to get involved.
Most Recent Issue
Its a Wee-Wednesday and the plates are spinning! I hope all is well with you and your team... Thanks to the team at Bighand for an interesting case study (see banner) that demonstrates how the right technology can help a firm pivot to accomodate the most extreme of circumstances.
Thanks for your readership. Please share The LAD - after all - its free! Please pass along this link: Free sign-up link .
Its a Wee-Wednesday and the plates are spinning! I hope all is well with you and your team...
Thanks to the team at Bighand for an interesting case study (see banner) that demonstrates how the right technology can help a firm pivot to accomodate the most extreme of circumstances.
Thanks for your readership. Please share The LAD - after all - its free! Please pass along this link: Free sign-up link .
ACC Legal Operations Exchange Conference - CANCELLED
ALA Annual Conference - CANCELLED
Annual Corporate Legal Operations Institute CLOC Institute, May 12-14, 2020 in Las Vegas - CANCELLED
LSSO RainDance Conference - June 9-10, 2021 in Chicago. The 2020 event has been CANCELLED
Legal Marketing Association P3 Conference - CANCELLED
ILTA LegalSEC Summit, June 15 to 17, 2020 - Transitioning to VIRTUAL EVENT
AALL Conference - CANCELLED - plans for a virtual conference are in the works.
ILTACON - August 23-27, 2020 in Nashville
ABA Annual Meeting - July 29th to August 4th 2020 will be virtual.
Managing Partner Forum -September 30th - October 1st in Atlanta GA.
Robert Ambrogi discusses a new database that gathers billing rate data from the dockets of the bankruptcy courts for the Southern District of New York and the District of Delaware. Its available for all to see (and compare).
This is surely the tip of the iceberg, but continues the trend we've seen underway for some time now - data is transformed into information, which is made widely available. This direction will accelerate as tools like AI mature..
- HR: Sick Leave in the Normal-for-Now The rules around sick leave have changed a bit during this normal-for-now world..
- BOL: Better Presentations Presentations are no longer "in person"... a such, this article offers some tips on improving presetentations now delivered remotely..
- BOL: Stimulus Checks - Which States Thanks to the Tax Girl for this article discussing stimulus check payouts..
Bill Lipner, Editor, writing to you from Asheville N.C., the garden of the Carolinas.
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